Review management for law firms
Ethical review collection and responses for solicitors—aligned with client care policies and platform rules.
Legal clients review firms sparingly and emotionally when matters go badly. We set expectations: reviews are requested only where client care policy allows, often after matter closure letters. Templates avoid discussing case details publicly. Negative reviews get drafted responses for partner approval that invite offline resolution without breaching confidentiality. We never incentivise reviews or cherry-pick only happy clients in ways platforms prohibit. Google Business Profile and niche legal directories are monitored consistently so partners are not surprised by alerts weeks late. Training for reception covers how to mention reviews when clients voluntarily offer praise.
Common questions
Are client reviews allowed for solicitors?
Rules change; we only implement what your compliance officer approves and pause if guidance shifts.
Should we reply to angry reviews publicly?
We draft calm, non-confidential acknowledgements for partner approval. Detailed arguments online often backfire—partners decide case by case.