Technical support for websites and search
Not every fix needs a full project. Support covers broken forms, phone numbers that stopped tracking, website errors, and Google search issues that block your team. You send requests; we quote or use retainer hours with clear records.
Who this is for
Businesses already on our stack or similar—WordPress, static sites, Cloudflare, Google Analytics, and common form plugins. Agencies needing white-label hands for client sites.
What you get
- Named channel for requests with sensible response targets
- Fix-or-explain approach—no mystery “optimisation” line items
- Documentation updated when we change DNS or integrations
- Option to roll recurring issues into a security or SEO retainer
In detail
When something breaks
Forms, tracking, DNS, and search errors—handled by people who know the rest of your setup.
Often needed alongside
Common questions
When should I use support instead of a new project?
One-off fixes—form down, email not sending, page wrong after an edit—fit support. Bigger redesigns or search campaigns are scoped as projects.
Is there unlimited help for one monthly fee?
Retainers include a fair hours allowance; extra work is agreed upfront. Hacks and emergencies go through our security response, not surprise bills.
Who answers my requests?
A named contact who knows your site stack. We can also work behind your marketing agency if you prefer they stay client-facing.